Knowledge Management Solutions

KMS is a service offering that combines D&B’s international experience with registries, large enterprises and government institutions across the world with its expertise in Research & Advisory services and Technology & Analytics.

Knowledge is the asset that enables a sustainable competitive advantage for any organization. D&B, the world’s largest knowledge provider for the past 165 years, assists Government departments, land registries, commercial registries and other enterprises (with large databases) to achieve the end of quality information and knowledge based processes.

D&B’s DUNSRight™ process depicted below, forms the base of the Knowledge Management Solutions

Case Study

D&B has recently worked on a Knowledge Management Solution for a major Government Department in the Middle East.

Towards this end,

• An internal audit of processes was conducted
  This involved analyzing process flows in the various interconnected departments, as-is-mapping, understanding bottle necks, interviews with department staff, and making recommendations leading to better data flow, faster turnaround time, optimal usage of resources and usage of alternative delivery channels.

• International Benchmarking
  International Benchmarking exercise comprised the benchmarking of the organization with similar organizations around the world with relation to selected benchmark parameters in order to allow the department to obtain a comprehensive understanding of its performance and effectiveness and to assess its international standing.

• Data Quality check
  D&B conducted a data quality check to evaluate if the right data was being captured, the accuracy, consistency and timeliness of such data, and optional data elements that could be captured by the client for the purpose of analysis. It also included a performance review of the department.

D&B also conducted a customer satisfaction survey in order understand customer satisfaction levels and explore reasons for dissatisfaction.

Benefits to the customer included:

• Enhanced customer service & reduced customer waiting time
• Decrease in turnaround time
• Better usage of alternative delivery channels
• Leveraging of internal knowledge

D&B also provides technology solutions for Knowledge Management initiatives. For example, D&B’s ‘Trade Registry Solutions’ has all the modules and ingredients necessary for a Commercial Registry to simplify, streamline and enhance its procedures and systems, thereby facilitating businesses to register themselves easily and in reduced span of time.